Terms of Service

The service

Humming Cloud lets hosts run meetings, podcasts and community calls over WhatsApp. Guests take part from their own WhatsApp app. Hosting is free; WhatsApp messages sent from the Humming shared number use message credits, and using your own WhatsApp number requires a monthly subscription.

Your account

You must give accurate details when you register and keep your login secure. You are responsible for everything done through your account, including the hums you host and the messages sent to your guests.

Acceptable use

• Only message people who have agreed to hear from you. No spam or unsolicited bulk messaging.
• Follow WhatsApp's Business and Commerce policies and the law where you and your guests are.
• Don't use the service for anything illegal, harmful, hateful or deceptive, or to infringe anyone's rights.
• Don't try to disrupt, overload or get unauthorised access to the service.

We may suspend or close accounts that break these rules, or that WhatsApp (Meta) restricts.

Credits and subscriptions

• Message credits are sold in packs of 1,000. One credit is used for each WhatsApp message Humming sends for you from the shared number. Credits don't expire and can't be exchanged for cash.
• The own-number subscription renews every month until you cancel. When you cancel, it stays active until the end of the period you paid for. On your own number Meta bills you directly for WhatsApp messages and calls.
• Current prices are on our pricing page. We'll tell you before a price change affects a subscription you already have.

Payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to your purchase. See our refund policy.

Availability

We work to keep Humming Cloud running, but we can't promise it will always be available or error-free. The service depends on WhatsApp (Meta), and their outages, limits or policy changes can affect it. We may change or improve features over time.

Liability

The service is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law.

Ending your account

You can stop using the service and ask us to delete your account at any time. See how to delete your data. Cancel any subscription first so it doesn't renew.

Changes and governing law

We may update these terms. If a change is significant, we'll tell you by email or in the app before it takes effect. These terms are governed by the laws of the Republic of South Africa.

Contact

Questions about these terms? Email us at info@humming.cloud.