Refund Policy
Last updated: 14 October 2026
Payments for Humming Cloud are processed by Paddle.com, our merchant of record, so refunds are issued by Paddle to your original payment method.
Message credits
You can get a full refund on a message pack within 14 days of buying it, as long as you haven't used its credits. Credits that have already been spent on sent messages can't be refunded. When a refund goes through, the credits from that purchase are removed from your account.
Own-number subscription
- You can cancel at any time. Your subscription stays active until the end of the month you paid for, and you won't be charged again.
- You can get a full refund on your first subscription payment within 14 days.
- After that, we don't refund partial months.
Charges from Meta for WhatsApp messages and calls on your own number are billed by Meta, not by us, and fall under Meta's terms.
How to ask for a refund
Reply to your Paddle receipt email, or email us at info@humming.cloud with the email address you paid with. You can also cancel a subscription with the link in your Paddle receipt.
Your legal rights
This policy doesn't affect any rights you have under consumer protection law, including Paddle's buyer terms.